The rules of the subscription, no fine print
The short version: you try it for 14 days paying nothing and with no card on file. After the trial, the monthly fee of the plan you picked is charged by credit card or Pix. You can cancel at any time, with no penalty and no lock-in. If you change your mind within 7 days, we refund whatever was paid. What is written below is what applies.
1. Who provides the service
The systems are provided by FLOWLABS DESENVOLVEDORA DE SOFTWARE INTELIGENTE LTDA, registered under CNPJ (Brazilian company ID) no. 68.584.969/0001-90, based at Avenida Barão de Itapura, 610, sala 213, Botafogo, Campinas / SP, ZIP 13020-430, Brazil ("flowlabs", "we").
Our support channel is WhatsApp +55 19 99733-5996, Monday to Friday, business hours (BRT).
2. What these terms cover
These terms apply to the subscription of flowlabs systems contracted through this website — today, prontuflow, through its subscription page. By creating the account and ticking the acceptance box, you agree to these terms and to the privacy and LGPD policy.
- Custom projects are not covered here: they are closed under their own contract, with the scope in writing.
- Each system also has its own rules of use, which apply inside it: rotaflow terms and prontuflow terms.
- The subscriber is a company or a professional over 18, using the system for professional purposes.
3. The account
- Registration data must be true and kept up to date. Whoever registers a company declares they have powers to contract on its behalf.
- The password is personal. Anything done with a login counts as done by its holder, unless you tell us about misuse as soon as you know.
- The subscribing company is responsible for the users it creates inside its account (team, practitioners, reception) and for removing access from whoever leaves.
4. 14-day free trial
- Every plan starts with 14 free days, counted from the account creation. No card is required to try it.
- Nothing is charged during the trial. The first charge is only due after the last day of the trial.
- If you do not want to continue, just cancel before the trial ends: nothing is charged.
5. Price and billing
- The price of the plan is the one shown on the subscription page at the moment you subscribe, before you create the account.
- Billing is monthly and recurring, by the method you choose: credit card (renews by itself) or Pix (a new QR every month). You can switch the payment method inside the system.
- Billing is processed by our payment partner Asaas. Card details are typed directly on its secure page — flowlabs never receives or stores your card number.
- Changing plans takes effect from the next charge, at the new price.
- Any price increase is announced at least 30 days in advance. If you do not agree, you can cancel at no cost before the new price applies.
6. Extras beyond the plan
Some plans include usage limits or optional services you may request. When there is usage or a service beyond what your plan includes:
- the system warns you first, with the amount, and charges nothing without your confirmation;
- the confirmed extra is charged to the card already on file or added to the next monthly invoice, according to the option active on the account;
- the invoice always shows what the extra was and the period it refers to.
7. Late payment
If the monthly fee is not paid, we notify you through the contacts on the account and access may be suspended until it is settled. Suspension for late payment does not erase your data: it stays stored for the periods in the privacy policy and comes back when the account is settled.
8. Right of withdrawal (7 days)
Because the contract is made over the internet, you may withdraw within 7 (seven) calendar days of subscribing, with no need to justify — this is article 49 of the Brazilian Consumer Protection Code (Law 8.078/1990).
In that case we refund in full, adjusted for inflation, anything paid in that period, through the same payment method or by Pix, whichever is faster. Just ask on the support WhatsApp.
9. Cancellation
- You can cancel whenever you want, with no penalty and no lock-in, on the support WhatsApp.
- Cancelling stops the following charges. Access continues until the end of the period already paid for.
- After cancelling, you have 30 days to export your data. After that it is deleted, except what the law requires us to keep (for example billing data and tax documents), as described in the privacy policy.
- flowlabs may close an account in case of breach of these terms or prolonged non-payment, always giving notice where possible.
10. Support and availability
- Support over WhatsApp, Monday to Friday, business hours (BRT).
- We work to keep the system up at all times, with scheduled maintenance announced in advance and, whenever possible, outside support hours.
- We are not liable for downtime caused by third parties outside our control (the user's internet, cloud providers, government systems, payment providers, WhatsApp), but we act to restore the service.
- The system evolves: we may add, change or remove features, keeping the essence of what was contracted. Relevant changes are communicated.
11. Acceptable use
You may not use the systems for illegal or fraudulent activity, enter false data, try to access another company's data, copy or reverse-engineer the system, resell it without authorisation, overload the service or send unsolicited messages. In case of breach, we may suspend or close the account.
12. Personal data
Data processing is explained in the privacy and LGPD policy, which is part of these terms. In short: the data your company enters into the system (about patients, drivers, creators, clients) remains yours — your company is the controller and flowlabs acts as processor, handling that data only to provide the service.
13. Ownership
The system, its code, design and brands belong to flowlabs; the subscription gives you the right to use the system, not to own it. The data you enter is yours and you can export it. Improvement suggestions you send may be used by us with no obligation of payment.
14. Liability
flowlabs is liable for failures in providing the service, as set out in law. Within what the law allows and without removing the rights granted by the Brazilian Consumer Protection Code, it is agreed that we are not liable for business decisions taken based on system reports (which must be checked), for incorrect data entered by the client, for password misuse or for third-party failures; and that, except in cases of wilful misconduct or gross negligence, liability for indirect damages and lost profits is limited to the amount paid in the 12 months before the event.
15. Changes to these terms
These terms may be updated. Relevant changes are announced at least 30 days in advance through the contacts on the account; if you do not agree, you can cancel at no cost before the change applies. The version published on this page is always the one in force, and you can save or print it.
16. Governing law and venue
These terms are governed by Brazilian law. The courts of Campinas / SP, Brazil are elected, without prejudice to the consumer's right to sue in their own domicile. Before that, we will try to settle everything through support.
17. Contact
FLOWLABS DESENVOLVEDORA DE SOFTWARE INTELIGENTE LTDA — CNPJ 68.584.969/0001-90
Avenida Barão de Itapura, 610, sala 213, Botafogo, Campinas / SP, ZIP 13020-430, Brazil.
WhatsApp: +55 19 99733-5996.